Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LUNANITA SDN BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to LUNANITA SDN BHD, accessible from https://lunanita-sb.com/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Privacy Policy

LUNANITA SDN BHD (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting the personal information You provide when using Our Service.

This Privacy Policy explains how We collect, use, disclose, store, and protect Your personal information when You visit or make purchases through Our website.

By accessing or using Our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When You use Our Service, We may collect various types of information, including but not limited to:

Personal Information

You may voluntarily provide information such as:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Order History
Communication Preferences

Account Information

If You create an account on Our website, We may collect:

Username
Password (encrypted)
Login Information
Saved Addresses
Wishlist or Shopping Preferences

Technical Information

When You browse Our website, certain information may be collected automatically, including:

IP Address
Browser Type
Device Information
Operating System
Referring Website
Date and Time of Access
Pages Viewed
Click Activity
Session Duration

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember Your preferences
Improve website functionality
Keep You logged in
Maintain shopping cart information
Analyse website traffic
Improve user experience

You may choose to disable cookies through Your browser settings; however, doing so may affect certain website features.

How We Use Your Information

We may use the information We collect for purposes including:

Processing and fulfilling Orders
Delivering purchased Goods
Managing customer accounts
Responding to enquiries
Providing customer support
Sending Order confirmations
Providing shipping updates
Improving Our website
Preventing fraudulent activities
Complying with legal obligations
Maintaining website security
Improving customer experience

Marketing Communications

With Your consent where required, We may send promotional emails regarding:

New product arrivals
Promotions
Special offers
Company updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in Our emails or by contacting Us directly.

Payment Information

Payments made through Our Service are processed by trusted third-party payment providers.

For security reasons, LUNANITA SDN BHD does not store complete credit card or debit card information on Our servers.

Payment information is handled according to the security standards and privacy practices of the respective payment service providers.

Sharing of Information

We do not sell, rent, or trade Your personal information to third parties.

We may share Your information only when necessary with trusted service providers involved in operating Our business, including:

Payment processors
Shipping and courier companies
Website hosting providers
IT service providers
Professional advisers where legally required

These third parties are expected to maintain the confidentiality of Your information and use it solely for the purposes for which it was provided.

Data Retention

We retain Your personal information only for as long as necessary to:

Fulfil Orders
Provide customer support
Meet legal obligations
Resolve disputes
Enforce Our agreements
Maintain business records

When personal information is no longer required, We will take reasonable steps to securely delete or anonymize it where appropriate.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect Your personal information against:

Unauthorized access
Disclosure
Alteration
Loss
Misuse
Destruction

Although We strive to protect Your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, You may have the right to:

Access the personal information We hold about You
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request restriction of certain processing activities
Object to certain uses of Your information

To exercise any of these rights, please contact Us using the contact information provided below.

Children’s Privacy

Our Service is not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian.

We do not knowingly collect personal information from children.

If We become aware that personal information has been collected from a child without appropriate consent, We will take reasonable steps to remove such information.

Third-Party Links

Our website may contain links to third-party websites.

These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices or content of any third-party websites.

We encourage You to review the privacy policies of those websites before providing any personal information.

International Data Transfers

As Our business currently serves customers within Malaysia, Your information is generally processed in accordance with applicable Malaysian laws.

Where third-party service providers are involved, Your information may be processed in accordance with their operational requirements while maintaining appropriate safeguards.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page.

We encourage You to review this Privacy Policy periodically to remain informed about how We protect Your information.

Continued use of the Service following any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If You have any questions, concerns, or requests regarding this Privacy Policy or the handling of Your personal information, You may contact Us using the details below:

LUNANITA SDN BHD

Website: https://lunanita-sb.com/
Email: lunanita-sb@outlook.com
Business Address:
A45, JALAN IM 3/11
BANDAR INDERA MAHKOTA
25200 KUANTAN
PAHANG
Malaysia