Return and Refunds Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LUNANITA SDN BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to LUNANITA SDN BHD, accessible from https://lunanita-sb.com/.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Refund Policy

Thank You for shopping with LUNANITA SDN BHD. We are committed to providing quality fabrics and sewing products along with excellent customer service. If You are not completely satisfied with Your purchase, this Return & Refund Policy explains the conditions under which returns, refunds, and order cancellations may be requested.

By placing an Order through Our Service, You acknowledge that You have read and agreed to this Return & Refund Policy.

Returns

We accept return requests within thirty (30) days from the date You receive Your Order.

To be eligible for a return, the Goods should:

  • Be returned within the 30-day return period.
  • Be in their original condition.
  • Be unused and unwashed.
  • Be free from damage caused after delivery.
  • Include any original packaging where reasonably possible.

Once We receive the returned Goods, We will inspect them before processing the return.

Return Process

If You wish to return an item, please contact Us before sending the Goods back.

When contacting Us, please include:

  • Your Order Number
  • Your Name
  • The item(s) You wish to return
  • The reason for the return

Our customer support team will provide further instructions regarding the return process.

Refunds

Once the returned Goods have been received and inspected, We will notify You regarding the status of Your refund request.

If the return is approved, the refund will be processed using the original payment method whenever possible.

Please note that the time required for the refunded amount to appear in Your account may vary depending on Your payment provider or financial institution.

Partial Refunds

In certain situations, a partial refund may be issued if only part of an Order is returned or if the returned Goods do not fully meet the return conditions but are still accepted at Our discretion.

Each request will be reviewed individually.

Exchanges

If You receive a product that is unsuitable for Your needs or You would prefer a different item, please contact Us within the return period.

Exchange requests are subject to product availability at the time the request is processed.

If the requested replacement item is unavailable, We may discuss alternative solutions with You.

Order Cancellation Policy

Customers may request to cancel an Order within twelve (12) hours of placing the Order.

Cancellation requests submitted within this period will be reviewed, and if the Order has not yet entered the shipping process, We will cancel the Order and arrange the appropriate refund.

Requests submitted after the 12-hour cancellation period may no longer be eligible for cancellation, as Order preparation or shipment may already be in progress.

To request a cancellation, please contact Our customer support team as soon as possible with Your Order Number.

Refund Processing Time

After a refund has been approved, We will begin processing the refund promptly.

The actual time required for the refunded amount to be reflected in Your account depends on the policies and processing times of Your payment provider or banking institution.

Inspection of Goods

We encourage customers to inspect their Orders as soon as they are received.

If You believe there is an issue with the Goods, please contact Us promptly so that We can review the matter and provide appropriate assistance.

Changes to This Return & Refund Policy

We reserve the right to amend or update this Return & Refund Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page.

Your continued use of the Service after changes have been published constitutes acceptance of the updated policy.

Contact Us

If You have any questions regarding this Return & Refund Policy or wish to request a return, refund, or cancellation, please contact Us:

LUNANITA SDN BHD

Website: https://lunanita-sb.com/
Email: lunanita-sb@outlook.com
Business Address:
A45, JALAN IM 3/11
BANDAR INDERA MAHKOTA
25200 KUANTAN
PAHANG
Malaysia