Shipping Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LUNANITA SDN BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to LUNANITA SDN BHD, accessible from https://lunanita-sb.com/.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

Thank you for shopping with LUNANITA SDN BHD. This Shipping Policy explains how We process, prepare, and deliver Your Orders. By placing an Order through Our Service, You agree to the terms outlined below.

Shipping Coverage

LUNANITA SDN BHD currently provides shipping services within Malaysia only.

We deliver to customers located throughout Peninsular Malaysia as well as East Malaysia, where courier services are available.

At this time, We do not offer international shipping. Orders requesting delivery outside Malaysia cannot be processed.

Free Shipping

We are pleased to offer FREE standard shipping on all eligible Orders delivered within Malaysia.

There are no shipping charges applied during checkout for Orders shipped to valid Malaysian addresses.

No minimum purchase amount is required unless otherwise stated during promotional campaigns.

Order Processing

After Your Order has been successfully placed and payment has been confirmed, We will begin preparing Your Order for shipment.

Order processing includes activities such as:

  • Payment verification
  • Order confirmation
  • Product inspection
  • Packaging
  • Courier arrangement

Orders are processed during normal business days only.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Time

Orders are generally delivered within seven (7) days from the date the Order has been successfully processed.

Delivery times are estimates only and may vary depending on:

  • Customer location
  • Courier schedules
  • Weather conditions
  • Public holidays
  • High order volumes
  • Other unforeseen circumstances

While We strive to meet the estimated delivery timeframe, delays may occasionally occur.

Delivery Method

All Orders are shipped using standard delivery services through Our appointed courier partners.

The Company will determine the most suitable courier service for each shipment.

No Overnight Delivery

LUNANITA SDN BHD does not provide overnight, same-day, or express delivery services.

All Orders are shipped using standard delivery methods only.

Customers requiring urgent delivery are advised to place Orders well in advance.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an Order.

Please ensure that the following information is correct:

  • Recipient’s full name
  • Contact number
  • Street address
  • City
  • State
  • Postal code

The Company shall not be responsible for delays or unsuccessful deliveries caused by incorrect or incomplete address information provided by the customer.

Failed Deliveries

Delivery may be unsuccessful if:

  • The recipient is unavailable.
  • The address provided is inaccurate.
  • Delivery access is restricted.
  • Courier attempts are unsuccessful.

If a delivery cannot be completed, the courier may attempt redelivery or contact the recipient for further arrangements according to their delivery procedures.

Order Tracking

Where tracking information is available, customers may receive shipment tracking details after the Order has been dispatched.

Tracking information is provided by the courier and may take some time to become active after shipment.

Shipping Delays

Although We make every effort to deliver Orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond Our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Traffic disruptions
  • Courier operational delays
  • Government restrictions
  • High seasonal demand
  • Technical issues

The Company appreciates Your understanding should such delays occur.

Delivery Inspection

Upon receiving Your Order, We recommend inspecting the package as soon as possible.

If the packaging appears visibly damaged during delivery, customers should notify the courier where appropriate and contact Us promptly for further assistance.

Undeliverable Orders

Orders returned to the Company due to:

  • Incorrect address
  • Failure to receive delivery
  • Rejected deliveries
  • Unclaimed shipments

may require additional processing before further arrangements can be made.

Customers are encouraged to ensure that someone is available to receive the shipment whenever possible.

International Shipping

At this time, LUNANITA SDN BHD does not ship internationally.

Orders requesting delivery outside Malaysia will not be accepted.

Customers located outside Malaysia are welcome to browse Our website; however, purchases requiring overseas delivery cannot be fulfilled.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page. Continued use of Our Service following any updates constitutes acceptance of the revised Shipping Policy.

Contact Us

If You have any questions regarding this Shipping Policy, please contact Us:

LUNANITA SDN BHD

Website: https://lunanita-sb.com/
Email: lunanita-sb@outlook.com
Business Address:
A45, JALAN IM 3/11
BANDAR INDERA MAHKOTA
25200 KUANTAN
PAHANG
Malaysia